Daycare (0-4 years), after-school care (4-12 years), toddler care with or without VVE (2-4 years). Flexible care and before and after school care (VSO and TSO) is also available at some branches.

Both are a type of care for toddlers (2-4 years) during the mornings of school weeks (40 weeks per year). We only offer VVE at CompaNanny 7th Montessori and 2nd Open Air School. The Early and Preschool Education (VVE) programme is a care programme specifically aimed at preparing for primary school. Some children receive a referral for the VVE from the JGZ (Youth Healthcare). This gives you priority for a place. A referral is not necessary to register for the preschool. However, there is a minimum purchase of 2 mornings (or 3 if there is a referral).

Most branches offer childcare for 52 weeks per year. Some branches for 51 weeks a year (closed between Christmas and New Year). Toddler care is always for 40 weeks per year.

Your child can also visit our after-school care for whole days on holidays or study days. The holidays are therefore included. With every BSO contract (with the exception of our branches in Haarlem) you also receive a 50 hour card per school year to use freely. You can use these hours, for example, to purchase childcare on the other days when school is closed, such as strike days.

Each BSO works together with specific schools. These are listed per branch on the branch page.

We offer flexible contracts at some branches. This is at CompaNanny WFC and CompaNanny Schiphol Centre. With flexible care, the day of care changes at least every 2 weeks.

Yes. We have a bilingual group at a number of branches for international families and expats. Here we speak both Dutch and English with the children. CompaNanny Amstelveen, Zuidas, Atlas Arena and Benoordenhout.

Invoices can be found in the parent portal. Go to my account and then invoices. Only 1 parent has these documents in their portal.

You can find the annual statement in the parent portal. Via my account you go to documents and then to annual statements. Only 1 parent has these documents in their portal.

Are you unsure whether your invoice is correct? Please contact our Planning and Placement team at info@compananny.nl. They can look at how the invoice was created and explain how it came about.

Questions about a payment, payment reminder or a payment arrangement can be put directly to our colleague from accounts payable  via debiteuren@CompaNanny.nl. State your debtor number (R..). Do you have a question about the creation of the invoice? Then our Planning & Placement team can help you further via info@CompaNanny.nl.

The direct debit takes place on the first working day of the month.

We use a fixed hourly rate per service. The costs are calculated per month based on the number of days that your childcare is purchased. Costs may vary by branch. You can find the rates on the branch page of the branch.

Using our calculation tool you can calculate your personal situation directly and anonymously. This gives you a clear picture of your gross and net childcare costs.

No, there is no discount for a second or subsequent child. As a parent, you will receive a relatively higher childcare allowance via the Tax and Customs Administration for a second child. A brother or sister gets priority for a place.

The rates change every year on 1 January. In November you will receive a message about the annual rate adjustments for the following year.

Whether you are entitled to childcare allowance depends on a number of conditions. These conditions are:

• The children living at home are registered at your home address.
• You as a parent or your allowance partner pay the costs for childcare.
• You and your partner both work or receive a contribution from the municipality or UWV under the Childcare Act.

Find out whether you are entitled to childcare allowance and how much at www.belastingdienst.nl/rekenhulpen/toeslagen.

You can make a test calculation of the childcare allowance for your specific situation at www.belastingdienst.nl/rekenhulpen/toeslagen. This way you know exactly how much allowance you can expect to receive.

For a number of locations it is possible to have the childcare allowance transferred directly. Unfortunately, this is not (yet) possible at the other locations. Below is an overview of the locations for which this is possible:

CompaNanny WFC
CompaNanny BSO WFC
CompaNanny Prinsenhof
CompaNanny Schiphol Centrum
CompaNanny Schiphol Rijk
CompaNanny Atlas Arena
CompaNanny Titiaan
CompaNanny Oegstgeest
CompaNanny Kralingen
CompaNanny Bachzaal
CompaNanny Benoordenhout
CompaNanny Amstelveen
CompaNanny Voorburg
CompaNanny Ruysdaelkade
CompaNanny Potgieter

If this is possible for your location, you can inform CompaNanny via the website surcharges.nl that the Tax and Customs Administration may transfer your childcare allowance directly to CompaNanny.

To pass this on, log in with your DigiD at Allowances.nl. Under the heading Submit changes – children, you will find the option: I want to have the childcare allowance paid to the childcare provider. For this you need the LRK number of the relevant location. You can find this in your contract or on the location page of the branch on our website. Once you have passed on the LRK number to the Tax and Customs Administration, it will take approximately 6 to 8 weeks before the change takes effect. Please note that during this period it is possible that we still collect the full invoice amount. From the moment we receive the first surcharge, we will settle this with your invoice amount.

Go to 'calendar' in the parent portal and then click on 'report absence'. You can let us know that your child will not be coming for one or more days.

If you want to exchange a day occasionally, you can request this via the parent portal. Are you sure you won't come on the absent day? Please cancel this day first. This prevents you from cancelling too late and losing the option to exchange. You request the exchange day via 'calendar' and then 'request exchange day'.

Any day that you cancel before 4:00 PM the day before will automatically become available as an exchange day.

If a place is available for your child, the day will be approved. In practice, this usually means that another child must be deregistered before an exchange day can be approved.

If you do not use your contract day, you lose these days. However, all days that you cancel before 4 p.m. the day before, you can request as an exchange day. Exchange days can be used 30 days before and 30 days after the absent day, provided there is room available in the group. Please note that not all exchange days will be approved.

Holidays cannot be exchanged or deducted from the invoice.

Exchange days can be used 30 days before and 30 days after the absent day.

If it cannot be used within the period of 30 days before and 30 days after the absent day, the exchange day expires.

No, exchange days and credits are personal.

Twice a year you will receive a credit for the CompaNanny study day, if this day falls on your fixed contract day. There are also contract forms where you get credit that you can use. This is different per location and service, if this is the case it will always be included in the contract.

You can use credit by choosing the option 'request extra day' and then 'pay with credit'. Choose the credit you want to use here.

If your credit is not used within the set period, it will expire without refund.

Yes, with the exception of the toddler care at CompaNanny 7e Montessori and 2e Open Air School, you can request incidental extra care via the parent portal. You do this via the option 'request extra day'. If the request is approved, you will receive an additional invoice. Only use this option if you have no more exchange days or credits left. Once approved, the extra day cannot be changed to an exchange day or credit day.

Unfortunately, there is no place available at the moment. You can try to request another day.

You will receive an invoice for the extra day around the 15th of the month. This will be debited with the next direct debit on the 1st working day of the month.

Yes you can. Choose the option 'assess as a whole' in the application

You can cancel the extra day via the parent portal. If you do this before 4 p.m. the day before, you can use the day as an exchange day.

complaints

How do I file a complaint?

If you have concerns about something, would like to discuss something or make a complaint, we ask you to contact the (deputy) Branch Manager. We will be happy to sit down with you to find a solution together. Often a personal conversation is enough to clear the air.

 

If you cannot find a solution at the branch or would rather discuss or submit a complaint directly. You can do this at klachtencoordinator@compananny.nl or by calling 020-4170117.

 

Please note that a formal complaint must be in written form.