Frequently Asked Questions
Choose a category:
- Register, change contract and cancel
- Services and products
- Request, exchange and cancel extra days
I want to register my child with compananny. How can i do that?
You can register your child via our website. Registering means that you register your child without obligation and free of charge for one (up to a maximum of three) of our branches. Registering does not mean you have any obligation, but it does increase your chance of a place. After we have received your registration, we will check whether we can offer you a place immediately. Otherwise we will put you on the waiting list. As soon as we can offer you a place, we will contact you to discuss the possibilities. Our Planning and Placement team will confirm each registration by email once it has been processed.
I want to register my second or next child with compananny. How can i do that?
If your family grows or if you are interested in a different service (such as the transition from Daycare to Out-of-School Care), you can register directly via our website. Obviously, you can always contact our Planning & Placement team by telephone or e-mail.
What happens after I register?
Are there costs associated with registration?
I want to make a change to my contract. How do I do that?
I want to transfer to another branch, is that possible?
If there is a place available, it is certainly possible! Let our planners know via [name of branch]@compananny.nl that you want to transfer, when you want to transfer, and which days are an option. They will be happy to look at the options for you. If there is no place, you will be put on the waiting list.
Can I pause my contract?
Can I renew the contract when my child turns 4?
Does my KDV contract automatically become a BSO contract?
My child is about to start school, should I cancel the contract myself?
A contract for the day care centre or playgroup automatically expires on the day before the 4th birthday. You only have to cancel yourself if you want to cancel earlier. You can cancel via email@example.com, per the 1st or 16th of the month with one month's notice.
How can I cancel my contract?
Cancellation is possible with a notice period of one month and per the 1st or 16th day of the month. We work with a minimum placement of 2 months after the start of the contract. You can change or cancel your contract by sending an e-mail to firstname.lastname@example.org.
I want to cancel my contract before my childs starts with you, how does it work?
Cancellation is completely free of charge up to 4 months before the start date. All you have to do is send an email to email@example.com
If you cancel the contract (partially) within 4 months before the start, unfortunately there are costs involved.
We then apply a minimum placement of 2 months or a cancellation fee equivalent to the 1st month of childcare.
What is the notice period?
What services do you offer?
What is the difference between playgroup and pre-school care (VVE)?
For how many weeks per year do you offer childcare?
Do BSO contracts include full-day care during study and/or school holidays?
Which schools do you work with for BSO?
Do you offer flexible contracts?
Do you offer bilingual childcare?
Yes. We have a bilingual group at a number of branches for international families and expats. Here we speak both Dutch and English with the children. CompaNanny Amstelveen, Zuidas, Atlas Arena and Benoordenhout.
Where can I find my invoice?
Where can I find my annual statement?
What should I do if my invoice is incorrect?
Are you unsure whether your invoice is correct? Please contact our Planning and Placement team at firstname.lastname@example.org. They can look at how the invoice was created and explain how it came about.
I have a question about a payment. Where can I ask this question?
Questions about a payment, payment reminder or a payment arrangement can be put directly to our colleague from accounts payable via debiteuren@CompaNanny.nl. State your debtor number (R..). Do you have a question about the creation of the invoice? Then our Planning & Placement team can help you further via info@CompaNanny.nl.
When will the payment be collected?
What are the costs for childcare?
How can I calculate my costs?
Do I get a discount for a second or subsequent child?
When do the rates change?
Am I entitled to childcare allowance?
- The children living at home are registered at your home address.
- You as a parent or your allowance partner pay the costs for childcare.
- You and your partner both work or receive a contribution from the municipality or UWV under the Childcare Act.
Find out whether you are entitled to childcare allowance and how much at www.belastingdienst.nl/rekenhulpen/toeslagen.
How can I calculate my childcare allowance?
(How) Can I have the childcare allowance transferred to CompaNanny directly?
For a number of locations it is possible to have the childcare allowance transferred directly. Unfortunately, this is not (yet) possible at the other locations. Below is an overview of the locations for which this is possible:
CompaNanny BSO WFC
CompaNanny Schiphol Centrum
CompaNanny Schiphol Rijk
CompaNanny Atlas Arena
If this is possible for your location, you can inform CompaNanny via the website surcharges.nl that the Tax and Customs Administration may transfer your childcare allowance directly to CompaNanny.
To pass this on, log in with your DigiD at Allowances.nl. Under the heading Submit changes – children, you will find the option: I want to have the childcare allowance paid to the childcare provider. For this you need the LRK number of the relevant location. You can find this in your contract or on the location page of the branch on our website. Once you have passed on the LRK number to the Tax and Customs Administration, it will take approximately 6 to 8 weeks before the change takes effect. Please note that during this period it is possible that we still collect the full invoice amount. From the moment we receive the first surcharge, we will settle this with your invoice amount.
How can I report that my child is not coming?
Can I exchange days?
When can I exchange a day?
When will my exchange day be approved?
I am on holiday, can I make up for these day(s)?
Can I exchange a holiday?
How long is my exchange day valid?
My exchange day is about to expire, what happens now?
Are exchange days or credits transferable?
No, exchange days and credits are personal.
When will I receive a credit?
How can I use my credit?
My credit is about to expire, what happens now?
Can I request an extra day?
My request for an extra day has been rejected, what now?
My request for an extra day of care has been approved. How do I pay?
You will receive an invoice for the extra day around the 15th of the month. This will be debited with the next direct debit on the 1st working day of the month.
I want to submit my request for all my children, is that possible?
I don't need the extra day of childcare (anymore). What now?
How do I file a complaint?
How do I file a complaint?
If you have concerns about something, would like to discuss something or make a complaint, we ask you to contact the (deputy) Branch Manager. We will be happy to sit down with you to find a solution together. Often a personal conversation is enough to clear the air.
If you cannot find a solution at the branch or would rather discuss or submit a complaint directly. You can do this at email@example.com or by calling 020-4170117.
Please note that a formal complaint must be in written form.