You can find our terms and conditions on the terms and conditions page. Here you will find the general conditions from the Branchevereniging Kinderopvang (Childcare Association) and the additional conditions from CompaNanny. 

Here you can also find more information about the changes per 1 March 2025

Daycare (0-4 years), after-school care (4-12 years), toddler care with or without VVE (2-4 years). Flexible care and before school care (VSO) is also available at some branches.

Both are a type of care for toddlers (2-4 years) during the mornings of school weeks (40 weeks per year). We only offer VVE at CompaNanny 7th Montessori and 2nd Open Air School. The Early and Preschool Education (VVE) programme is a care programme specifically aimed at preparing for primary school. Some children receive a referral for the VVE from the JGZ (Youth Healthcare). This gives you priority for a place. A referral is not necessary to register for the preschool. However, there is a minimum purchase of 2 mornings (or 3 if there is a referral).

Most branches offer childcare for 52 weeks per year. Some branches for 51 weeks a year (closed between Christmas and New Year). Toddler care is always for 40 weeks per year. Each location page lists in the FAQ how many weeks of childcare that location offers.

Your child can also visit our after-school care for whole days on holidays or study days. The holidays are therefore included. With every BSO contract you also receive a 50 hour card per school year to use freely. You can use these hours, for example, to purchase childcare on the other days when school is closed, such as strike days.

The 50 hour card is not included at CompaNanny Mariënberg, Paasberg and Postpad. At these locations, childcare on study days is included in the contract. 

Each BSO works together with specific schools. These are listed per branch on the branch page.

At the CompaNanny Schiphol Centrum branch, we offer flexible contracts. With flexible care, the care day changes at least every 2 weeks.

Yes. We have a bilingual group at a number of branches for international families and expats. Here we speak both Dutch and English with the children. CompaNanny Amsterdamseweg, Texelstraat, WFC, Zuidas, Atlas Arena, Archipel and Benoordenhout.

You can find all invoices in the parent portal under ‘Me’ → Invoices. Depending on your family situation, access rights may be assigned to view the invoices. The parent who signed the agreement with CompaNanny has the rights to view the invoices.

You can find your annual statements in the parent portal under ‘Me’ → Documents and annual statements. Depending on your family situation, access rights may be assigned to view the annual statements. The parent who signed the agreement with CompaNanny has the rights to view the annual statements. The annual statements (for the previous year) are published in the parent portal each year around February.

Have you carefully read the FAQ and are you still unsure whether your invoice is correct? Please contact the Planning and Placement team via info@compananny.nl.

Questions about a payment, payment reminder, or payment arrangement can be directed to our Accounts Receivable department via debiteuren@compaNanny.nl. Please include your debtor number (R..), which can be found on your invoice.

If you have a question about how the invoice was calculated, the Planning and Placement team can assist you via info@compananny.nl.

The direct debit takes place on the first working day of the month.

CompaNanny sends invoices two months in advance, around the 15th of the month. The amount will be automatically debited from your bank account on the first working day of the following month.
For example: around January 15 you will receive the invoice for March. This amount will be debited on the first working day of February.

Tax Office hours overview – explanation
When you need to submit childcare hours to the Dutch Tax Office, you can use the ‘WK hours’ listed in the invoicing schedule of your most recent contract. If you occasionally use an additional day of care, you can report this day separately to the Tax Office. For this, please use 11 hours for daycare (full day of care). This can be reported retroactively, and we recommend doing so in a timely manner. If you have questions about the Tax Office, you can find frequently asked questions there to help you further.

The invoice amount is the same every month, even if you do not use the same number of hours each month. We do this to ensure that your childcare allowance remains the same each month. If we were to invoice different amounts daily or monthly, you would also have to report changes to the Tax Office every month.

We aim to make this as easy as possible so you do not have to account for hours, rates, and allowances every month. Therefore, we charge a fixed monthly amount, calculated precisely based on the childcare days spread over 12 months. How this calculation is made is explained in the question: “How are the hours on the invoice calculated?”

You do not pay for school holidays at the playgroup. The playgroup rate is based on 40 weeks of childcare per year.

During the 12 weeks that we are closed, invoices are still issued, because you receive a monthly invoice (with the amount based on 40 weeks of childcare per year).

A credit (refund) is always offset against the invoice of the following month. If there are no outstanding invoices, the amount will be refunded within 6–8 weeks after receipt of the credit note.

Every agreement* for After-School Care (BSO) includes a strip card with 50 hours per school year. Parents receive these 50 hours in full on 1 September. If a contract starts during the school year, parents receive a proportional number of hours. 

These hours can be used for after-school care on school study days or for additional after-school care during school weeks or holidays. Each year, a maximum of 20 unused hours can be carried over to the next year.

The costs are invoiced monthly. In some cases, fewer or more hours may be required than planned in advance. Unused hours cannot be credited. Any additional hours used will be charged afterward.

* The strip card does not apply to CompaNanny Mariënberg, Paasberg, and Postpad. At these locations, care on study days is included in the contract.

At all our BSO locations, we invoice the same number of childcare hours for all parents. BSO time starts from the closing time of the earliest-closing school, using the lower grades’ closing time as the guideline. From that moment, costs are charged, even if the school and/or upper grades close later.

Because we work with multiple schools at our locations, we apply one uniform method with fixed BSO times for all locations. You can of course apply for childcare allowance for the calculated hours.

When using the strip card or when your school has a study day, the childcare hours are also calculated based on the earliest school closing time. This means you are not disadvantaged: if your school closes later, you do not pay for additional childcare hours that would normally apply. We therefore do not charge double hours.

The costs are invoiced monthly. In practice, fewer or more hours may be required than planned. Unused hours cannot be credited. Additional hours used will be charged afterward.

CompaNanny does not offer financial compensation for public holidays on which childcare is closed, because childcare costs are calculated on an annual basis. Please note that you will still receive childcare allowance from the Dutch Tax Office for that day.

It is possible to change your bank account number. Please send the change by email to info@compananny.nl. Please note that only the parent who signed the agreement is authorized to request this change. Unfortunately, it is not possible to change the bank account number via the Parent Portal.

We use a fixed hourly rate per service. The costs are calculated per month based on the number of days that your childcare is purchased. Costs may vary by branch. You can find the rates on the branch page of the branch.

Using our calculation tool you can calculate your personal situation directly and anonymously. This gives you a clear picture of your gross and net childcare costs.

No, there is no discount for a second or subsequent child. As a parent, you will receive a relatively higher childcare allowance via the Tax and Customs Administration for a second child. A brother or sister gets priority for a place.

The rates change every year on 1 January. In November you will receive a message about the annual rate adjustments for the following year.

There may be an interim increase during the year. You will be informed of this in a timely manner.

Whether you are entitled to childcare allowance depends on a number of conditions. These conditions are:

• The children living at home are registered at your home address.
• You as a parent or your allowance partner pay the costs for childcare.
• You and your partner both work or receive a contribution from the municipality or UWV under the Childcare Act.

Find out whether you are entitled to childcare allowance and how much at www.belastingdienst.nl/rekenhulpen/toeslagen.

You can make a test calculation of the childcare allowance for your specific situation at www.belastingdienst.nl/rekenhulpen/toeslagen. This way you know exactly how much allowance you can expect to receive.

For a number of locations it is possible to have the childcare allowance transferred directly. Unfortunately, this is not (yet) possible at the other locations. Below is an overview of the locations for which this is possible:

 

CompaNanny 2e Openluchtschool
CompaNanny 7e Montessori
CompaNanny Amstelveen
CompaNanny Atlas Arena
CompaNanny Bachzaal
CompaNanny Benoordenhout
CompaNanny Burggravenlaan
CompaNanny Dintelstraat
CompaNanny Kralingen
CompaNanny Maanplein
CompaNanny Oegstgeest
CompaNanny Potgieter
CompaNanny Prinsenhof
CompaNanny Rembrandtlaan
CompaNanny Ruysdaelkade
CompaNanny Schinkelkade
CompaNanny Schiphol Centrum
CompaNanny Schiphol Rijk
CompaNanny Schoterbos
CompaNanny Statenkwartier
CompaNanny Texelstraat
CompaNanny Titiaan
CompaNanny Viandenlaan
CompaNanny Westerpark
CompaNanny WFC
CompaNanny WFC BSO
CompaNanny Zaaijerplein
CompaNanny Zuidas

 

If this is possible for your location, you can inform CompaNanny via the website surcharges.nl that the Tax and Customs Administration may transfer your childcare allowance directly to CompaNanny.

To pass this on, log in with your DigiD at Allowances.nl. Under the heading Submit changes – children, you will find the option: I want to have the childcare allowance paid to the childcare provider. For this you need the LRK number of the relevant location. You can find this in your contract or on the location page of the branch on our website. Once you have passed on the LRK number to the Tax and Customs Administration, it will take approximately 6 to 8 weeks before the change takes effect. Please note that during this period it is possible that we still collect the full invoice amount. From the moment we receive the first surcharge, we will settle this with your invoice amount.

Go to 'calendar' in the parent portal and then click on 'report absence'. You can let us know that your child will not be coming for one or more days.

If you want to exchange a day occasionally, you can request this via the parent portal. Are you sure you won't come on the absent day? Please cancel this day first. This prevents you from cancelling too late and losing the option to exchange. You request the exchange day via 'calendar' and then 'request exchange day'.

Any day that you cancel before 4:00 PM the day before will automatically become available as an exchange day.

If a place is available for your child, the day will be approved. In practice, this usually means that another child must be deregistered before an exchange day can be approved.

If you do not use your contract day, you lose these days. However, all days that you cancel before 4 p.m. the day before, you can request as an exchange day. Exchange days can be used 30 days before and 30 days after the absent day, provided there is room available in the group. Please note that not all exchange days will be approved.

Holidays cannot be exchanged or deducted from the invoice.

Exchange days can be used 30 days before and 30 days after the absent day.

If it cannot be used within the period of 30 days before and 30 days after the absent day, the exchange day expires.

No, exchange days and credits are personal.

There are contract forms where you get credit that you can use. This is different per location and service, if this is the case it will always be included in the contract.

You can use credit by choosing the option 'request extra day' and then 'pay with credit'. Choose the credit you want to use here.

If your credit is not used within the set period, it will expire without refund.

Yes, with the exception of the toddler care at CompaNanny 7e Montessori and 2e Open Air School, you can request incidental extra care via the parent portal. You do this via the option 'request extra day'. If the request is approved, you will receive an additional invoice. Only use this option if you have no more exchange days or credits left. Once approved, the extra day cannot be changed to an exchange day or credit day.

Unfortunately, there is no place available at the moment. You can try to request another day.

You will receive an invoice for the extra day around the 15th of the month. This will be debited with the next direct debit on the 1st working day of the month.

Yes you can. Choose the option 'assess as a whole' in the application

You can cancel the extra day via the parent portal. If you do this before 4 p.m. the day before, you can use the day as an exchange day.

If you have concerns about something, would like to discuss something or make a complaint, we ask you to contact the (deputy) Branch Manager. We will be happy to sit down with you to find a solution together. Often a personal conversation is enough to clear the air.

You may not be able to work it out at the branch or still prefer to file a complaint directly. You can read about how this process works in our complaints procedure.

Please note that a formal complaint must be in written form.

When your child starts at CompaNanny, an account for the Parent Portal is created using the email address you provided. If it no longer works or you’re unable to log in, please send an email to info@compananny.nl, and we’ll help you further.

As a new parent, you will receive your login details for the Parent Portal 6 weeks before the start date. Before this 6-week period, it is not yet possible to log in. If you have not received your login details within 6 weeks before the start, please send an email to info@compananny.nl, and we will send you a new activation email.

You can request a new password on the login screen of the app or via the web version. Your username is the email address you are registered with.

A detailed user manual can be found on the KidsKonnect website.

You can also find the manual in the Parent Portal under My location → General information → The CompaNanny Parent Portal.

For questions about the daily reports, photos, documents, or messages in the Parent Portal, you can contact the Pedagogical Employees in your child’s group.

As a parent, you will still have access to the Parent Portal for 8 weeks after your contract has ended to download your photos, daily reports, and invoices.

In accordance with GDPR guidelines, we are allowed to store the content (photos, observations, and daily reports) for up to 1 year after your child’s last day of care. If you no longer have access to the Parent Portal and would like to receive this content within 1 year after the end of your contract, please send an email to info@compananny.nl.