Our Customer Care team is here for you. To help and guide you in finding the childcare that suits your needs and schedule. We are here to proactively collaborate with you and guide you in the process of finding the right care for your child. We connect with parents/guardians on a daily basis to make the balance between work and family as pleasant as possible for you.
Our Customer Care team can best be reached by email, at info@compananny.nl. In addition, we can be reached by phone from Monday to Friday from 09:00 to 13:00, via 020 - 417 0117.
Our Customer Care team is there for you
When you have registered via the website, you will receive a call from our Customer Care team. During the call, we will discuss your preferences, start date and any other questions you/we may have. But you can also always contact us before registration to e.g. collaborate with you in finding the best solutions for your preferences. You can do this by phone, e-mail or through the chat function, at the bottom right of your screen.
Contact with the local daycare
If you have a specific question for the location, for example about a lost item or if you have a question for the Nannies of the group, then it is best to call them directly. Each daycare has their own telephone number, where you will be connected via an option menu to the (Deputy) Branch Manager in their office or to the Nannies of your child’s group.
Frequently Asked Questions
We have compiled a special page with all our Frequently Asked Questions.
COVID-19 measures at CompaNanny
At CompaNanny, the safety of the children, parents/guardians and employees is most important. To ensure our locations are safe against COVID-19, we follow the advice and guidelines of the Dutch government, the RIVM and the GGD. And have adapted this at our locations accordingly. We can imagine that you have questions regarding the current situation, which is why you will find the answers to any COVID-19 related questions here. If your question is not included in the list or you want to share any thoughts, please do not hesitate to call us on 020 417 0117.
Visitor’s and postal address
Visitor’s address:
CompaNanny Headquarters
World Fashion Center
Koningin Wilhelminaplein 13 (Tower 2, 9th Floor)
1062 HH Amsterdam
Postal address:
CompaNanny Netherlands
Box 69455
1060 CM Amsterdam
Complaints
If you have a complaint, we kindly ask you to discuss the matter first with the daycare/Nanny involved. A personal conversation can often solve a lot. If this does not result in the desired outcome, you can submit your complaint to the local Daycare Manager. And if this does not suffice, you can submit your complaint to the coordinator via the head office. You can do so by calling 020 417 0117 or sending an email to klachtencoordinator@compananny.nl. Our coordinator will then contact you as soon as possible.
