If you have any questions or comments, we will be happy to help. Most questions are answered on our Frequently Asked Questions page. If your question is not listed, you can fill in the contact form or contact a branch or specific department at our head office. You will find all the necessary information on this page.
Frequently Asked Questions
We have compiled a special page with all our Frequently Asked Questions.
Contact with the local daycare
If you have a specific question for the location, for example about a lost item or if you have a question for the Nannies of the group, then it is best to call them directly. Each daycare has their own telephone number, where you will be connected via an option menu to the (Deputy) Branch Manager in their office or to the Nannies of your child’s group.
Contact our head office
If you have a question for our head office, please email the relevant department.
For questions and or comments on:
Payment of your childcare invoice: debiteuren@compananny.nl
Payment of a supplier invoice:facturen@compananny.nl
Planning and placement: info@compananny.nl
Deliveries, orders etc.: office@compananny.nl
Marketing: marketing@compananny.nl
Communication: communicatie@compananny.nl
Complaints
If you have a complaint, we kindly ask you to discuss the matter first with the daycare/Nanny involved. A personal conversation can often solve a lot. If this does not result in the desired outcome, you can submit your complaint to the local Daycare Manager. And if this does not suffice, you can submit your complaint to the coordinator via the head office. You can do so by calling 020 417 0117 or sending an email to klachtencoordinator@compananny.nl. Our coordinator will then contact you as soon as possible.
Visitor’s and postal address
Visitor’s address:
CompaNanny Headquarters
World Fashion Center
Koningin Wilhelminaplein 13 (Tower 2, 9th Floor)
1062 HH Amsterdam
Postal address:
CompaNanny Netherlands
Box 69455
1060 CM Amsterdam
