Ending your childcare at CompaNanny
Are you moving?
Moving house often means thinking about a new childcare organisation too. But you may not need to switch at all. Did you know that CompaNanny has more than 55 locations across the Netherlands? Take a look at our location page first to see whether there is also a location near your new home. That way, you may be able to stay with CompaNanny, in a childcare environment that already feels familiar, for both your child and you.
Withdrawing, cancelling or ending your contract
When cancelling a contract, we distinguish between three situations. Which situation applies to you depends on when you cancel:
- Withdrawing your contract: you cancel the agreement within 14 days after signing the contract.
- Cancelling your contract: you cancel the contract before the agreed start date of the childcare.
- Ending your contract: your child already attends our childcare and you want to stop the childcare.
Whichever situation applies to you, you can use the same digital cancellation form.
Partial cancellation
Do you not want to stop the childcare completely, but would like to use fewer childcare days than stated in your contract? We call this a partial cancellation. In the cancellation form, simply tick the days you would like to cancel. You will then receive a new contract with the adjusted childcare days and corresponding costs.
Tip: Is your contract changing? Then your costs may change too. Make sure to report any change in your costs to the Dutch Tax and Customs Administration in time via Mijn toeslagen. This helps ensure your childcare allowance is calculated correctly and prevents you from having to repay money later.
Terms and conditions
The terms and conditions that apply when cancelling childcare depend, among other things, on your specific situation and whether it concerns a full or partial withdrawal, cancellation or termination of your contract. This means the notice period and any costs we charge may differ per situation.
In the frequently asked questions at the bottom of this page, you can read the most important conditions around cancellation. Would you like to read more about this? Please refer to our terms and conditions. You also received all terms and conditions with your contract.
Cancellation form
You can use the form below to partially or fully cancel your child’s childcare at CompaNanny. After submitting the form, you will immediately receive a confirmation of receipt by email. Within 1 to 3 working days, you will receive a substantive response from our Planning & Placement department.
Would you like to cancel childcare for more than one child? Please complete a separate form for each child.
What is the notice period?
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You can end your contract with a notice period of 1 month. You can find more information about this in our terms and conditions.
I would like to cancel my contract before the childcare start date. Is that possible?
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Yes, you can do this using the digital cancellation form. You can cancel free of charge up to 4 months before the start date. Are you cancelling your agreement fully less than 4 months before the start date? Then costs will apply.
If you cancel up to 1 month before the start of the childcare, we will charge €250 in administration costs. If you cancel less than 1 month before the start of the childcare, we will charge the full cost of the first month of childcare, based on 31 days. You can find more information about this in our terms and conditions.
I just signed my contract, but I would like to withdraw it. Is that possible?
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Yes, as the main contract parent, you may withdraw the agreement free of charge within 14 days after signing. You can use the digital cancellation form for this. The withdrawal period ends 14 days after signing the agreement.
For example: if you sign the agreement on 8 January, the cooling-off period ends on 22 January. Does the final day fall on a weekend or public holiday? Then the period ends on the next working day at 11.59 pm.Are you withdrawing before the start date and have you already paid?
In that case you will receive a full refund of the amount paid, no later than 14 days after the withdrawal. We will use the same payment method for this, unless we have agreed otherwise with you.
Are you withdrawing after the childcare has already started?
In that case we will charge a proportionate amount for the childcare days already used. We always ask for permission in advance if childcare starts within the cooling-off period.
Can I pause my contract?
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No, it is not possible to temporarily pause your contract. Unfortunately, we cannot hold a childcare place until a later date. Of course, we will be happy to think along with you. We could, for example, place you on the waiting list. As soon as there are opportunities to start again, we will let you know.
What are CompaNanny’s general terms and conditions?
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The general terms and conditions of the Branchevereniging Kinderopvang apply to the agreement we enter into together. In addition, we have our Supplementary Terms and Conditions, so everything is set out clearly and transparently.
You can find both documents on our terms and conditions page. You also received the terms and conditions with your contract.
Where can I go with questions about ending my childcare?
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On our general frequently asked questions page, you will find more answers about changing and ending your contract.
Are you still unsure, do you have questions or would you like to talk through your situation with us first? Please feel free to contact our Planning & Placement team via info@compananny.nl or 020 - 417 01 17. They will be happy to think along with you.