Home Corona


With the COVID-19 virus now in our midst, ensuring the health and safety of our children, parents/guardians and employees has become an even bigger focus within our organisation. Below you will find more information on what we are doing to ensure that CompaNanny is, and remains, a safe place.

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When is my child not allowed to come to the childcare centre?

We follow the RIVM decision tree. This decision tree is a guideline with which you can assess whether or not your child can go to CompaNanny / school. There is one decision tree for children from 0 to 12 years old.

What if my child has chronic health complaints?

In case of chronic cold complaints, we follow the directives of the RIVM and the GGD (Municipal Health Services). The RIVM says the following about this situation: If the child has hay fever or a chronic cold every year, you will recognise the symptoms. The child may then go to school or day care. If you are not sure whether the symptoms are different from those that you are familiar with, keep the child at home until the (new) symptoms have passed.

The GGD sets an important condition that parents/guardians and Nannies must reach a mutual agreement together and therefore they are jointly responsible. This means that if a child suffers from hay fever, familiar symptoms or chronic colds, and parents/guardians and Nannies are not worried about any further complaints, then the child in question is welcome to attend the day care centre. As soon as there are any new symptoms, the child must remain at home or must be collected from childcare. This remains in force. If the symptoms then persist for longer, the child may be eligible for a test. Your child is welcome back at the childcare centre if the test comes back negative. It means that we can, hopefully, prevent long-term absenteeism.

What guidelines does CompaNanny apply with regards to holidays (abroad)?

With regards to travelling abroad, we follow the advice of the Government of the Netherlands. If you are planning to go on holiday abroad soon or have recently been on holiday, please view the related directives here.

What are the rules if a family/household member tests positive for COVID-19?

Children must spend 10 days in quarantine. After the 5th day, as a parent, you can choose to have your child tested. If the test result is negative, your child can return to daycare.In this case, only a PCR test from the GGD is sufficient.

When should you stay at home as a parent?

Also here is a decision tree prepared by Boink. The decision tree has been developed based on the advice of the RIVM.  

If I want to have my child tested after the 5th day of quarantine, will a self-test or rapid test suffice?

In case of home quarantine and you want to have your child tested after the 5th day, we follow the advice of the RIVM and a home test is currently sufficient. If the result of the home test is positive, a PCR test must be carried out. Of course, as a parent you can also choose not to have your child tested. In that case the home quarantine of ten days applies.

How does CompaNanny deal with contact moments, such as handovers?

As safety comes first and foremost, we have adapted our working method in a number of areas:


  • With regards to parents/guardians who are bringing their child(ren) to CompaNanny for the first time, we will hold the Intake Interview via telephone. During this call, we will also discuss the Acclimatisation Period.
  • The handovers will mainly be done digitally, both in the morning and in the afternoon. We hereby request you to write the handover and any details for it in the logbook. Furthermore, we would appreciate your cooperation in reading the diary before collecting your child(ren) in the afternoon. This ensures that the physical contact moments can be kept short, but that we do share all necessary and valuable information with each other.
  • If there are any specifics that need to be discussed or if there is a need for a longer verbal handover, this is of course still possible and will take place by telephone.
  • We request that you keep the drop-off and collection times short. Drop-offs and collection are to be done by a maximum of one adult. If possible, without other children.
  • Wearing a mouth mask is no longer mandatory.
How is a tour currently going?

To ensure that you can safely visit our location(s), we ask you to take the following measures into account:

  • There is a maximum of 1 person per tour and we ask you not to bring children
  • We keep a distance of 1.5 meters
  • We don't shake hands
  • We ask you to disinfect your hands upon arrival
  • We do not enter areas where children are present
  • Stay home when you have a cold, fever and / or shortness of breath
  • Wearing a face mask is mandatory
  • A guided tour with mask lasts a maximum of 20 minutes

*(Not yet) all branches are offering tours again. Please inquire in advance at the branch of your choice about the possibilities.

Can I also take a digital tour?

Yes, that's possible! Contact Customer Care and they will send you a digital 360° tour of the location of your choice. That way you can already take a look inside!

How does the compensation scheme work?

During the closures by COVID-19, the government compensates the personal contribution of parents up to the maximum hourly rate applied by the tax authorities. This compensation happens automatically for parents who receive childcare allowance. Parents who are not eligible the childcare allowance can apply for this compensation at the SVB ("Sociale verzekeringsbank") . This procedure starts mid-May, the most current information can be found here (unfortunately the website is only available in Dutch).

No exchange days can be accrued during compensation periods.

Do I have to report a change in my income to the tax authorities?

Yes, do not forget to take action if your (individual or both) income(s) has/have changed. If it/they have, the Dutch tax authorities (Belastingdienst) will ask you to report this as soon as possible via 'mijn toeslagen'. If your income drops, you will receive a higher amount of childcare allowance. The tax authorities can then process this change with the next payment of childcare allowance.

How was the compensation in the period from 16 March to 11 May 2020?

CompaNanny has refunded the difference between the above maximum hourly rate and the hourly rate of CompaNanny to parents for the period March 16 to May 11. This means that you have been fully refunded the costs for this period; partly via the government in the form of a subsidy and partly via CompaNanny.

What do I have to do to receive this compensation?

Regarding the first closing; in principle you did not have to do anything for this. The money you received or will receive from the government is deposited by the Sociale Verzekeringsbank (SVB), on the same account where you receive the childcare benefit. Parents who make use of childcare through a municipal regulation are compensated for the personal contribution through the municipality.

You also don't have to do anything for the reimbursement of CompaNanny. This amount has now been settled for the period March 16 to May 11 (2020).

Regarding the second closure; also here you do not have to do anything in principle. The SVB will pay out the compensation in April (2021). 

Will I also be compensated when I do not receive child care allowance?

CompaNanny does not distinguish between parents who do or do not receive a child care allowance from the government, the above information also applies to these parents. The government has also indicated that it will fully reimburse all parents who do not receive a child care allowance  for both COVID-19 closures.

It is expected that parents who do not receive KOT will be able to receive compensation back in May.

When can I expect the compensation from the government?

Parents will receive compensation from the government for the closing period, starting December 16th , 2020. We expect that this compensation will be paid to parents at the beginning of June. You will receive a letter from the Sociale Verzekeringsbank stating how much you will be compensated. This letter also informs you when the amount will be trasferred to your account. For more information see https://www.svb.nl/nl/kinderopvang/met-toeslag.

How do I unsubscribe my child/ How do I request an exchange day? (children up to 4 years old)

In order to keep a good overview and to be able to make our staff planning, we request you to register the absence of your child(ren) for the children aged 0 to 4 years in the Parent Portal.

Meanwhile it is possible to request exchange days, of course based on availability and for safety reasons, exchange days are only permitted in your child’s own group. We ask for your understanding. More information about the Parent Portal and how to unsubscribe can be found in the Parent Portal Manual.

Where can I find the latest information?

The latest and most up-to-date information can always be found on the RIVM website. You can also find here more information about COVID-19 among children.

What COVID rules apply on childcare?

Since the COVID-19 guidelines are highly subject to change, we refer you to the National Government website where the latest information is shared. You can find here more about the following topics:

  • Rules when children have (cold) symptoms
  • Children who belong to the risk group
  • Rules for children who have been abroad
  • Rules for parents who have been abroad
  • Testing children for the Coronavirus
  • Complaints implementation protocol
What happens if someone with COVID-19 has been in the group?

If an contamination has occurred at a group, or a child/person infected with COVID-19 has been present, everyone from this group must be quarantined for 10 days. After the 5th day, a coronavirus test can be done. In this case, only a PCR test from the GGD is sufficient. If this test is negative, the home quarantine may be stopped and the children who tested negative may return to CompaNanny.

When may my child leave quarantine and return to Compananny?

Anyone who has been in contact with someone with COVID-19 must be quarantined for 10 days. After the 5th day a test can be done. In this case, only a PCR test from the GGD is sufficient. Testing your child is not mandatory, we leave that choice to parents. Once your child has been tested and has received a negative result, you can register your child again through the Parent Portal. Due to staffing availability, the registration must be received by us before 16:00 the day before. If you share your negative test result with us at a later time, we can only receive your child the next day based on availability.

How does CompaNanny deal with my report in case of contamination?

If you, your child or someone from your household is infected with COVID-19, we ask you to report this immediately to the location manager and to the GGD so we can act as soon as possible. We will always handle these reports with care and confidentiality and will never share them with third parties.

What does bringing and picking up look like in the coming period?

We ask that you keep the drop-off and pick-up times short and that they are done by a maximum of one adult. If possible, without other children. To make sure the drop-off and pick-up times run smoothly and safely, we will work with time slots and walking routes. This will vary by location. Information on the rules of your location can be obtained from your location manager.

What will the handovers look like in the coming period?

The handover will mainly take place digitally, both in the morning and in the afternoon. We ask you to share the handover and/or any special circumstances with us in the logbook beforehand. Afterwards, we ask that you read the diary before you pick up your child.

Can I still use extra late childcare?

Yes, as of July 12, this is possible again. 

What will the intake for new children look like in the coming period?

We will do the intake by phone with parents who bring their child for the first time. We will also discuss the setteling schedule. If there is a need for a longer transfer, then that's of course possible. This will then take place by telephone.

How does CompaNanny handle exchange days in this period of time?

For children attending the daycare is it possible again to use trading days from March 1st, now that the children are used to being back again and there is stability on the group. However, due to the RIVM guidelines this will be limited. Partly for this reason, we have decided to extend the current trading day period.  From March 1st till June 30th 2021 you will be able to use trading days up to three months, instead of one month. 

Approval of a trading day is given by your local daycare management and will be based on availability only. Our additional terms and conditions regarding trading days, such as signing out before 16:00, will still apply and can be found in the Parent Portal. Unfortunately we are not able to guarantee the availability for a trading day. We trust on your support. 

For children attending afterschool care is it from April 19th to April 30th unfortunately not possible yet to use an absent day for an exchange day. We will use the first weeks to ensure peace in the groups and let (new) children get use to the group. From May 1st it will be possible to use exchange days and/or extra days. Whereby we use an extended exchange period of 3 months, until July 1st 2021. For the time being, the use of an exchange day will only be possible on your child's own group and will always be based on availability.

I want to have my child tested. Are there any tips?
  • Tell your child, in neutral words, what is going to happen and how long it will take (about 30 seconds).
  • Also tell your child that the test personnel will be wearing protective clothing and describe to your child what this will look like.
  • Arrive well on time and make sure you can go to the test lane in a calm, leisurely way.
  • Be sure you know where to go and how to get there. If you are in a hurry or distracted, it can cause you and your child to feel uneasy and distressed.
  • Do not bring other children with you.
  • Speak calmly and quietly. It helps your child when you display peace and confidence.

Watch the information film here, created by Brancheorganisatie Kinderopvang and GGD-GHOR Nederland, for parents of children up to 12 years old.

Finally, it is smart to create a Digid account for your child. This will make it easier and faster for you to view the results.

What is CompaNanny’s position on vaccination?

CompaNanny is in favour of vaccination because we believe that this is the solution to overcoming the current COVID-19 pandemic. We believe that vaccination contributes to fighting this virus, which in turn enables us to provide healthy and safe childcare and to be able to work with each other. In addition to this, we have confidence in the science and government, and we rely on facts.

Does CompaNanny monitor vaccination coverage when it comes to COVID-19?

No. We do not ask parents/guardians and employees whether they are vaccinated and therefore do not keep a record of this. This is prohibited by law. Furthermore, when it comes to COVID-19 it is impossible to talk about the vaccination coverage at the daycare centre because children are not vaccinated against the virus.

Can I ask a Nanny whether they have been vaccinated?

No, in accordance with the privacy law (AVG) it is forbidden to ask this. Whether someone has or has not been vaccinated falls under the umbrella of medical information, and this is information that no one is obliged to share. During the Intake Interview, we ask the child’s parent(s)/guardian(s) whether their child(ren) participate in the National Immunisation Programme (Rijksvaccinatieprogramma). We use this information to monitor the vaccination coverage at the specific branch and we are able to offer a safe environment to all the children. It is not compulsory to take part in the National Immunisation Programme in the Netherlands, and as a parent/guardian, you do not have to share this medical information about your child(ren) with us.

Do you ask parents/guardians if they have been vaccinated?

No, in accordance with the privacy law (AVG) it is forbidden to ask this. Whether someone has or has not been vaccinated falls under the umbrella of medical information, and this is information that no one is obliged to share.

Will children and young people also be vaccinated?

Young people aged 12-17 can get vaccinated against the coronavirus if they want to. This is stated in the advice of the Health Council. This is a group of experts that advises the government. The government has adopted this advice. You can read more information here

What information (sources) do you provide Nannies with regarding vaccinations?

We rely on information from the RIVM and the Dutch government. You can find all the information provided by the Dutch government regarding vaccinations here (in Dutch).