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Corona

With the COVID-19 virus now in our midst, ensuring the health and safety of our children, parents/guardians and employees has become an even bigger focus within our organisation. Below you will find more information on what we are doing to ensure that CompaNanny is, and remains, a safe place.

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What rules apply regards social distancing?

At CompaNanny, we follow the directives of the RIVM (National Institute for Public Health and the Environment) and the Government of the Netherlands. This means that a distance of 1.5 metres must always be maintained between adults. The following specific measures with regards to social distancing are in force at the locations:

  • Children do not need to maintain a distance of 1.5 metres between themselves;
  • Employees do not need to maintain a distance of 1.5 metres between themselves and children up to the age of 12 years.
  • A distance of 1.5 metres must always be maintained between employees and between parents/guardians and employees.
When is my child not allowed to come to the childcare centre?

We follow the RIVM decision tree. This decision tree is a guideline with which you can assess whether or not your child can go to CompaNanny / school. There is one decision tree for children from 0 to 12 years old.

What if my child has chronic health complaints?

In case of chronic cold complaints, we follow the directives of the RIVM and the GGD (Municipal Health Services). The RIVM says the following about this situation: If the child has hay fever or a chronic cold every year, you will recognise the symptoms. The child may then go to school or day care. If you are not sure whether the symptoms are different from those that you are familiar with, keep the child at home until the (new) symptoms have passed.

The GGD sets an important condition that parents/guardians and Nannies must reach a mutual agreement together and therefore they are jointly responsible. This means that if a child suffers from hay fever, familiar symptoms or chronic colds, and parents/guardians and Nannies are not worried about any further complaints, then the child in question is welcome to attend the day care centre. As soon as there are any new symptoms, the child must remain at home or must be collected from childcare. This remains in force. If the symptoms then persist for longer, the child may be eligible for a test. Your child is welcome back at the childcare centre if the test comes back negative. It means that we can, hopefully, prevent long-term absenteeism.

What guidelines does CompaNanny apply with regards to holidays (abroad)?

With regards to travelling abroad, we follow the advice of the Government of the Netherlands. If you are planning to go on holiday abroad soon or have recently been on holiday, please view the related directives here.

What are the rules if a family/household member tests positive for COVID-19?

Children must spend 10 days in quarantine. After the 5th day, as a parent, you can choose to have your child tested. If the test result is negative, your child can return to daycare.

When should you stay at home as a parent?

Also here is a decision tree prepared by Boink. The decision tree has been developed based on the advice of the RIVM.  

How does CompaNanny deal with contact moments, such as handovers?

As safety comes first and foremost, we have adapted our working method in a number of areas:

 

  • With regards to parents/guardians who are bringing their child(ren) to CompaNanny for the first time, we will hold the Intake Interview via telephone. During this call, we will also discuss the Acclimatisation Period.
  • The handovers will mainly be done digitally, both in the morning and in the afternoon. We hereby request you to write the handover and any details for it in the logbook. Furthermore, we would appreciate your cooperation in reading the diary before collecting your child(ren) in the afternoon. This ensures that the physical contact moments can be kept short, but that we do share all necessary and valuable information with each other.
  • If there are any specifics that need to be discussed or if there is a need for a longer verbal handover, this is of course still possible and will take place by telephone.
  • We request that you keep the drop-off and collection times short. Drop-offs and collection are to be done by a maximum of one adult. If possible, without other children.
  • Wearing a face mask for parents has been mandatory since December 1st.
Are there specific time blocks in which I need to drop-off my child?

Yes, to ensure that the drop-off time runs smoothly and safely, we are working with time blocks within which children can be brought. Each location has created their own schedule for their specific location and at group level. You can find the overview via the Parent Portal. In it, you will see:

  • The time block in which you can drop-off your child(ren)
  • Group-specific method for dropping-off and collecting children
  • Location-specific information regarding walking routes, safety and hygiene, etc.

We realise that having to drop-off your child(ren) within the specified time blocks can pose challenges and we fully understand that it may not be possible for you to drop your child(ren) off within the specified time block. Nevertheless, we urge you to take the indicated time blocks into account as much as possible in order to minimise the ‘rush hours’ and to be able to guarantee the 1.5-metre social distancing regulation between parents/guardians and between employees and parents/guardians.

How is a tour currently going?

To ensure that you can safely visit our location(s), we ask you to take the following measures into account:

  • There is a maximum of 1 person per tour and we ask you not to bring children
  • We keep a distance of 1.5 meters
  • We don't shake hands
  • We ask you to disinfect your hands upon arrival
  • We do not enter areas where children are present
  • Stay home when you have a cold, fever and / or shortness of breath
  • Wearing a face mask is mandatory
  • A guided tour with mask lasts a maximum of 20 minutes

Can I also take a digital tour?

Yes, that's possible! Contact Customer Care and they will send you a digital 360° tour of the location of your choice. That way you can already take a look inside!

How does the compensation scheme work?

The structure of the childcare invoice is always as follows; you will be reimbursed for part of the costs for childcare through the childcare allowance and part of it is for your own account, "the personal contribution". You pay the entire amount of the invoice to the childcare organization, after which the government reimburses part of it to you via the childcare allowance. During the closures by COVID-19, the government compensates the personal contribution of parents up to the maximum hourly rate applied by the tax authorities. No exchange days can be accrued during compensation periods.

Do I have to report a change in my income to the tax authorities?

Yes, do not forget to take action if your (individual or both) income(s) has/have changed. If it/they have, the Dutch tax authorities (Belastingdienst) will ask you to report this as soon as possible via 'mijn toeslagen'. If your income drops, you will receive a higher amount of childcare allowance. The tax authorities can then process this change with the next payment of childcare allowance.

How was the compensation in the period from 16 March to 11 May?

CompaNanny has refunded the difference between the above maximum hourly rate and the hourly rate of CompaNanny to parents for the period March 16 to May 11. This means that you have been fully refunded the costs for this period; partly via the government in the form of a subsidy and partly via CompaNanny.

What is your compensation policy for the period between 16 December 2020 to 25 January 2021?

CompaNanny has decided to only reimburse parents/guardians who did not use the emergency childcare service during this closure; this will be reviewed monthly. We will refund the aforementioned parents/guardians their personal contributions in full. Furthermore, we shall also refund all parents/guardians the personal contributions they made before Wednesday 16 December, regardless of whether or not they made use of the emergency childcare service. Parents/guardians who did make use of the emergency childcare from Thursday 17 December will not be refunded their personal contribution for all their contracted childcare days in December. If they also made use of emergency childcare in January, they will not be refunded their personal contribution for that month either. Parents/guardians who took extra childcare days in addition to their contracted days will not be billed for this. So the personal contribution will not be taken into account either. In consultation with the schools, the opening hours at a number of our After-School Cares have been extended; these hours will not be charged for. This was decided upon so as to help relieve parents/guardians as much as possible and to enable schools to focus on providing digital education. The government is expected to reimburse the compensation to parents/guardians who receive childcare allowance (kinderopvangtoeslag) in April and to parents/guardians who do not receive childcare allowance in May.



What do I have to do to receive this compensation?

Regarding the first closing; in principle you did not have to do anything for this. The money you received or will receive from the government is deposited by the Sociale Verzekeringsbank (SVB), on the same account where you receive the childcare benefit. Parents who make use of childcare through a municipal regulation are compensated for the personal contribution through the municipality.

You also don't have to do anything for the reimbursement of CompaNanny. This amount has now been settled for the period March 16 to May 11 (2020).

Regarding the second closure; also here you do not have to do anything in principle. The SVB will pay out the compensation in April (2021). 

Will I also be compensated when I do not receive child care allowance?

CompaNanny does not distinguish between parents who do or do not receive a child care allowance from the government, the above information also applies to these parents. The government has also indicated that it will fully reimburse all parents who do not receive a child care allowance  for both COVID-19 closures.

It is expected that parents who do not receive KOT will be able to receive compensation back in May.

What if someone at the group has corona and my child has to be home quarantined? Will I be compensated as a parent?

Currently the sector parties and BOINK are discussing this. They will then discuss this with the ministerie van Sociale Zaken en Werkgelegenheid and come to a solution. As soon as there is more clarity, we will share this with you.

What are the opening hours of the BSO during closure (December/January)?

During the COVID-19 closing from December 16 to January 18, the BSO opening hours per After-School Care are determined in consultation with the schools. All information about the specific opening hours per After-School Care are shared via the Parent Portal. For questions, we would like to refer you to your location manager. As soon as the schools reopen, the standard BSO schedule will resume.

What are the time frames to bring my child(eren) to the daycare?

In order to ensure that the moment of bringing is safe, we will implement time frames within certain children can be brought. All locations have worked this out for their own location, at group level. This overview has been shared in the Parent Portal. It contains the following:

  • Time frame in which you can bring your child(ren);
  • Group specific working method around bringing and picking up;
  • Establishment of specific information on walking routes, safety and hygiene, etc.

We realize that bringing in the indicated time frames can be challenging. If it is not possible to bring your child(ren) within the indicated time frame, we understand this. Nevertheless, we urge you to take the indicated time frames into account as much as possible in order to minimize the 'rush moments' and to keep the 1.5 meter distance between you and other parents or the Nannies.

How do I unsubscribe my child/ How do I request an exchange day? (children up to 4 years old)

In order to keep a good overview and to be able to make our staff planning, we request you to register the absence of your child(ren) for the children aged 0 to 4 years in the Parent Portal.

Meanwhile it is possible to request exchange days, of course based on availability and for safety reasons, exchange days are only permitted in your child’s own group. We ask for your understanding. More information about the Parent Portal and how to unsubscribe can be found in the Parent Portal Manual.

Where can I find the latest information?

The latest and most up-to-date information can always be found on the RIVM website. You can also find here more information about COVID-19 among children.

When will CompaNanny reopen?

The childcare centers and elementary school will be open again on February 8. The BSO will remain closed for the time being. Children whose parents work in crucial professions and children in vulnerable positions can use the BSO emergency childcare. More information about the opening can be read on the website of the National Government.

What COVID rules apply on childcare?

Since the COVID-19 guidelines are highly subject to change, we refer you to the National Government website where the latest information is shared. You can find here more about the following topics:

  • Rules when children have (cold) symptoms
  • Children who belong to the risk group
  • Rules for children who have been abroad
  • Rules for parents who have been abroad
  • Testing children for the Coronavirus
  • Complaints implementation protocol
What happens if someone with COVID-19 has been in the group?

If an contamination has occurred at a group, or a child/person infected with COVID-19 has been present, everyone from this group must be quarantined for 10 days. After the 5th day, a coronavirus test can be done. If this test is negative, the home quarantine may be stopped and the children who tested negative may return to CompaNanny.

When may my child leave quarantine and return to Compananny?

Anyone who has been in contact with someone with COVID-19 must be quarantined for 10 days. After the 5th day a test can be done. Testing your child is not mandatory, we leave that choice to parents. Once your child has been tested and has received a negative result, you can register your child again through the Parent Portal. Due to staffing availability, the registration must be received by us before 16:00 the day before. If you share your negative test result with us at a later time, we can only receive your child the next day based on availability.

How does CompaNanny deal with my report in case of contamination?

If you, your child or someone from your household is infected with COVID-19, we ask you to report this immediately to the location manager and to the GGD so we can act as soon as possible. We will always handle these reports with care and confidentiality and will never share them with third parties.

What does bringing and picking up look like in the coming period?

We ask that you keep the drop-off and pick-up times short and that they are done by a maximum of one adult. If possible, without other children. To make sure the drop-off and pick-up times run smoothly and safely, we will work with time slots and walking routes. This will vary by location. Information on the rules of your location can be obtained from your location manager.

What will the handovers look like in the coming period?

The handover will mainly take place digitally, both in the morning and in the afternoon. We ask you to share the handover and/or any special circumstances with us in the logbook beforehand. Afterwards, we ask that you read the diary before you pick up your child.

Can I still use extra late childcare?

No, during late childcare, children from multiple groups come together. For safety reasons, we have decided not to offer extra late childcare at this time.

What will the intake for new children look like in the coming period?

We will do the intake by phone with parents who bring their child for the first time. We will also discuss the setteling schedule. If there is a need for a longer transfer, then that's of course possible. This will then take place by telephone.

What if a sibling needs to be quarantined?

When a brother or sister has to be quarantined without complaints as a result of a source and contact investigation, this does not apply to the other brother(s) and / or sister(s). A condition for this is that the child has not been exposed to the positive person. If the brother or sister in question does develop symptoms of fever or shortness of breath or is tested positive, the other child(ren) must also be quarantined.

What is your compensation policy for After-School Care once schools have reopened?

CompaNanny has decided to only reimburse parents/guardians who have not been using the emergency childcare service during this closure; this will be reviewed monthly. We will refund the aforementioned parents/guardians their personal contributions in full. This also applies to the After-School Care service once schools have reopened and will continue until we are able to offer the After-School Care service again.

How does CompaNanny handle exchange days in this period of time?

With the reopening it is temporarily not possible to use trading days, for emotional security and quality reasons. Now that the children are used to being back again and there is stability on the group, it’s possible again to use trading days from March 1. However, due to the RIVM guidelines this will be limited. Partly for this reason, we have decided to extend the current trading day period.  From March 1st till June 30th 2021 you will be able to use trading days up to three months, instead of one month. 

Approval of a trading day is given by your local daycare management and will be based on availability only. Our additional terms and conditions regarding trading days, such as signing out before 16:00, will still apply and can be found in the Parent Portal. Unfortunately we are not able to guarantee the availability for a trading day. We trust on your support. 

What is happening with regards to the employee training days?

Due to the emergency childcare, not all parents were able to use the study day credit (at the end of 2020). For this reason we are extending the use of this credit to five months (instead of three months). The same applies to the credit for the upcoming study day on Friday, April 2.